Privacy Policy

1. Introduction

Cuore Marketing ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, visiting our website, or providing us with your personal information, you consent to the practices described in this policy.

2. About us

Cuore Marketing is an Australian marketing consultancy providing a range of marketing services to businesses.

ABN: 72894495682

Email: hello@cuoremarketing.com.au

Website: cuoremarketing.com.au

3. The personal information we collect

We may collect the following types of personal information:

3.1 Information you provide directly

• Name, job title, and business name
• Email address, phone number, physical and postal address
• Information shared in enquiries, briefs, or project/service delivery communications
• Payment and billing information
• Social media account details or login credentials where required to provide services
• Admin and/or user access credentials for marketing, project management, and other software platforms where required to provide services
• IP address and browser type when you visit our website
• Pages visited, time spent, and referring URLs
• Cookie and analytics data (see Section 9)
• Provide, manage, and deliver our marketing services
• Communicate with you about your project/service delivery, account, or enquiry
• Send invoices and process payments
• Improve and develop our services and website
• Comply with our legal and contractual obligations
• Send marketing communications and updates (with your consent, and you may opt out at any time)
• Respond to feedback or complaints
• Third-party service providers who assist in delivering our services (e.g. cloud storage, email platforms, accounting software, project management tools)
• Payment processors and financial institutions
• Legal or regulatory authorities where required by law
• Professional advisers including lawyers and accountants
• Other parties with your consent
• Secure access controls and password management practices
• Use of reputable, encrypted cloud-based platforms
• Limiting access to personal information to authorised personnel only

3.2 Information collected automatically

• IP address and browser type when you visit our website
• Pages visited, time spent, and referring URLs
• Cookie and analytics data (see Section 9)

3.3 Information from third parties

We may receive personal information from referral partners, social media platforms, or publicly available sources where it's relevant to providing our services.

4. How we use your personal information

We collect and use your personal information to:

• Provide, manage, and deliver our marketing services
• Communicate with you about your project/service delivery, account, or enquiry
• Send invoices and process payments
• Improve and develop our services and website
• Comply with our legal and contractual obligations
• Send marketing communications and updates (with your consent, and you can opt out at any time)
• Respond to feedback or complaints

We'll only use your personal information for the purpose for which it was collected, or a directly related purpose, unless you consent otherwise or we're required by law.

5. Disclosure of personal information

We may disclose your personal information to:

• Third-party service providers who assist in delivering our services (e.g. cloud storage, email platforms, accounting software, project management tools)
• Payment processors and financial institutions
• Legal or regulatory authorities where required by law
• Professional advisers including lawyers and accountants
• Other parties with your consent

We don't sell your personal information to third parties.

6. Overseas disclosure

Some of our third-party service providers may be located or store data outside Australia, including in the United States and Europe. These providers typically include cloud software platforms (such as Meta, Google, and similar). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs or a substantially similar framework.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Secure access controls and password management practices
• Use of reputable, encrypted cloud-based platforms
• Limiting access to personal information to authorised personnel only

While we strive to protect your personal information, no transmission or storage of data is completely secure. You provide information at your own risk.

8. Data retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

9. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and understand how visitors interact with our site. Cookies are small data files stored on your device.

You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function correctly without cookies.

10. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it's inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us at hello@cuoremarketing.com.au. We'll respond within a reasonable timeframe. In some circumstances we may decline a request as permitted by the Privacy Act 1988 (Cth), and we'll explain the reason why.

11. Privacy complaints

If you believe we've handled your personal information in a way that doesn't comply with the Privacy Act 1988 (Cth) or this policy, please contact us in writing at hello@cuoremarketing.com.au. We'll acknowledge your complaint promptly and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Marketing communications

If you've opted in to receive our marketing communications, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@cuoremarketing.com.au. We comply with the Spam Act 2003 (Cth) in relation to all commercial electronic messages.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on our website at cuoremarketing.com.au. Continued use of our services or website after changes are published constitutes acceptance of the updated policy.

14. Contact us

For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:

Cuore Marketing

Email: hello@cuoremarketing.com.au

Website: cuoremarketing.com.au